Return & Refund Policy

Return Eligibility and Timeframe

At My Store, you may return most items within 30 days from the date your order is delivered. This 30-day return window applies unless an alternative period is required by law or specified for specific products.

To be eligible for a return, the following conditions must be met:

The item must be unused and in its original condition.
Original packaging and any included accessories must be present.
You must provide valid order information.
The return request must be submitted within the 30 calendar day return period.

Items damaged due to improper use or returned in unacceptable condition are not eligible for return. Additionally, certain products may be excluded from returns where allowed by law.

How to Initiate a Return

Please contact My Store before sending any items back. When requesting a return, provide us with:

Your order number
The product you want to return
The reason for your return
Photographs or other evidence if the item is damaged or incorrect

Once we review your request, we will give you detailed instructions on the next steps to complete your return.

Returns Due to Incorrect or Damaged Items

If you receive an incorrect, defective, or damaged product, notify My Store as soon as reasonably possible. We may request supporting photos or information to verify the issue. Eligible customers may receive a replacement, refund, or an alternative resolution depending on the circumstances.

Refund Process and Timing

Returned products may require inspection before a refund is approved. Refunds, once approved, will be issued using the original payment method. Please allow 5–10 business days for the refund to be processed. Your bank or payment provider may require additional time to post the funds to your account.

Return Shipping Costs

If you are returning items due to a change of mind or personal preference, you are generally responsible for covering the return shipping fees, unless otherwise specified.

For items that are confirmed to be defective, damaged, or sent incorrectly, My Store will arrange and cover return shipping in accordance with applicable law and the particular situation.

Original shipping fees are not refundable unless required by law.

Exchanges and Replacements

If you wish to exchange an item or receive a replacement, please contact My Store before returning your original purchase. Exchange is subject to product availability, and we will coordinate the process to ensure a smooth experience.

Order Cancellations

You may request cancellation of your order within 24 hours of purchase, provided it has not advanced too far into processing or fulfillment. Once an order has been dispatched, cancellation is not possible; however, you retain the right to return the item under this policy.